At Taat Lab, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and exchange process.
Eligibility for Return & Exchange
You may request a return or exchange if:
- The product received is damaged or defective.
- You received the wrong item or wrong size.
- The product has a manufacturing defect.
- The item remains unused, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories are intact.
Return & Exchange Request Period
Requests must be made within 7 days of receiving your order. Any request submitted after this period may not be eligible for return or exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products that have been used, washed, altered, or damaged by the customer.
- Products without original tags or packaging.
- Items purchased during clearance or final sale promotions (unless received damaged or incorrect).
- Gift cards or promotional items, if applicable.
Exchange Process
If your exchange request is approved, the returned item will be inspected by our quality control team. Once approved, a replacement product will be shipped as soon as possible. If the requested size or product is unavailable, we will contact you to discuss available alternatives.
Return Process
If a return is approved, the product must be securely packed before handing it over to the courier. After receiving and inspecting the returned item, we will notify you regarding the approval status. If approved, the refund or store credit (if applicable) will be processed according to our refund policy.
Shipping Charges
- If the return or exchange is due to our mistake (wrong item, damaged product, or manufacturing defect), Taat Lab will bear the return and replacement shipping costs.
- If the return or exchange is requested for personal reasons (such as ordering the wrong size or changing your mind), the customer will be responsible for all applicable shipping charges.
Inspection Process
Every returned item undergoes a quality inspection before approval. Products that do not meet our return conditions may be rejected and sent back to the customer.
Order Cancellation
Orders may be cancelled before shipment by contacting our customer support team. Once an order has been shipped, it cannot be cancelled. However, you may request a return or exchange if the product meets the eligibility criteria outlined above.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and include:
- Your Order Number
- Clear photos of the product
- Photos of the packaging (if applicable)
This helps us resolve your issue as quickly as possible.
Need Assistance?
If you have any questions regarding returns or exchanges, please contact us:
Taat Lab
Email: taatlabofficial@gmail.com
Phone: +880 1715-476465
Our customer support team is always happy to assist you.
